Cancellation & Refund Policy — First Towing Service USA

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 Last updated: October 9, 2026

Any advance payment or deposit will be disclosed before the customer pays. Unless the customer is explicitly informed otherwise before authorization, an advance payment will be credited toward the agreed total service price.

The applicable cancellation terms and any potential fee will be disclosed before payment.

If the customer cancels before a towing provider has accepted and been dispatched for the job, the customer is eligible for a full refund of the advance payment, subject to applicable law.

If a provider has accepted and been dispatched for the job, a reasonable cancellation or dispatch fee may apply to cover disclosed, applicable costs or commitments.

Any fee, including its amount or calculation method, must be communicated before the customer authorizes payment. Any remaining refundable balance will be returned in accordance with applicable law.

We will not apply a cancellation fee where prohibited by law.

If First Towing Service cannot arrange the confirmed service, or the provider cancels and a suitable replacement cannot be arranged, the customer will receive a refund of amounts paid for the unprovided service, subject to applicable law.

If the provider arrives at the agreed location and cannot complete the service because the customer is unavailable, has supplied materially incorrect information or cannot provide necessary access, a previously disclosed and lawful call-out or cancellation fee may apply.

We will review the circumstances before applying any fee.

Changes to the pickup location, destination, vehicle, required equipment or recovery conditions may affect the price.

We will explain any revised price and obtain the customer's authorization before proceeding with additional chargeable work.

Contact us using the phone number or contact form on our website. Include your name, service date, payment confirmation and reason for the request.

We will review the request and communicate the outcome.

Approved refunds will be initiated promptly to the original payment method where possible. The payment provider or bank may require additional time to post the credit.

We do not promise a universal seven-day refund period because processing times depend on the payment provider and financial institution.

Customers are encouraged to contact us to resolve billing questions. This does not limit any rights they may have to dispute a transaction with their payment provider.

For cancellation or refund requests, use the contact details displayed on the First Towing Service website.