Terms & Conditions – First Towing Service

Effective Date: 01-Jan-2025
Website: www.firsttowingservice.in
Contact: +91 8610027303 / support@firsttowingservice.in

These Terms & Conditions govern your use of the services provided by First Towing Service. By booking or using our services, you agree to comply with and be bound by these terms.

• We offer 24x7 car towing services across India.
   
• Service availability may vary based on location, traffic, weather, and vehicle conditions.
   
• We work with verified towing partners to fulfill customer requests quickly and safely.
   

• All bookings are accepted based on real-time availability of towing partners.
   
• Once your request is confirmed, the nearest available tow vehicle is dispatched to your location.
   
• You will receive updates via call or WhatsApp regarding the assigned towing vehicle.
   

• All services require advance payment to confirm booking and dispatch the towing vehicle.
   
• Once the towing vehicle is dispatched, or if 5 minutes have passed since the advance payment was made:
   
  • No refund will be processed.
     
  • A minimum of ₹1000/- will be charged as dispatch/cancellation fee, even if a partial refund is granted.
     
• This ensures that operational costs and driver time are covered once the service is initiated.
   

• If the customer cancels before dispatch, a full or partial refund may be granted at our discretion.
   
• If the towing service is cancelled due to customer fault, misinformation, or delay, no refund will be provided.
   
• Refunds (if applicable) will be processed within 7 working days via the original mode of payment.
   

• First Towing Service is not liable for:
   
  • Delays due to traffic, weather, or technical issues
     
  • Any damage to the vehicle caused by external factors during towing
     
  • Misuse of the service by the customer or third parties
     
• We strive to assign experienced and professional vendors, but we do not directly employ tow truck drivers.
   

• Customers must provide accurate details (location, vehicle type, problem).
   
• The vehicle must be accessible and ready for towing upon driver arrival.
   
• The customer must respond to calls or messages during service coordination.
   

• Any disputes arising from the use of our service should first be addressed to our support team.
• If unresolved, the matter will be subject to jurisdiction under Chennai, Tamilnadu law.
   

We reserve the right to change these Terms & Conditions at any time. Updates will be posted on our website and effective immediately upon posting.

If you have any questions or complaints, please contact:

First Towing Service
📞 +91 8610027303
📧 support@firsttowingservice.in
🌐 www.firsttowingservice.in